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Implement Xtend Voice Logger to increase productivity, enhance customer relations, improve business and make services quicker and more efficient.
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Digital Extension Voice Logger implements voice recording using specialised hardware voice logging cards that plugs into the PCI expansion slot of the computer system. The Voice Logger supports digital PBX extensions and requires a powerful computer system to log the number of extension lines. It should be noted that the Voice Logger installed computer system should support full length PCI cards for the purpose of voice logging.
The Digital Extension implements a user-friendly browser interface that displays complete call details like caller/called id, date, time, duration, status etc. The GUI comprises of an advanced audio player that allows user to select, play and analyse the audio file. The audio file can be compressed to multiple wave formats like GSM/MP3/PCM. Some of the digital PBXs supported by Digital Extension Voice Logger are listed below:
Xtend Voice Logging solution works with voice cards manufactured by Ai-Logix and Synway. The following picture helps you to figure out the configuration of Xtend Voice Logger with Ai-Logix voice card.
Just like the other models of Xtend, the digital extension model is a passive logger that does not tamper with the voice quality or the signalling system. Again, no change is required in the existing system configuration to install this model of the logging system. Apart from hardware, Xtend Voice Logging Solution software needs to be loaded to generate the reports and details of logging.
